Methodology
A reproducible standard for what we publish, what we call evidence and what we refuse to claim.
1. Start with demonstrated traveler demand
We prioritize recurring high-intent problems: delayed refunds, voucher pressure, denial language, ignored claims, booking-agent redirects, partial refunds, reimbursement refusals and downgrade repayment.
2. Separate the reply from the legal conclusion
We explain what a phrase may mean, what it does not establish, then point to facts and official sources needed before a legal conclusion.
3. Prefer primary sources
Rights-heavy statements prioritize official government and regulator sources.
4. Build evidence-first next steps
Tools focus on traceable facts: dates, seller/merchant, amount, currency, cause, transaction reference, receipts and written explanations.
5. Treat public discussions carefully
Forum/social posts are self-reported experiences used to identify demand and patterns, not proof of wrongdoing.
6. Show review status accurately
We only use external reviewer attribution after the person actually reviews the material and approves the stated scope.
7. Do not invent performance claims
No made-up refund averages, success rates or synthetic testimonials. Future original statistics will disclose sample, date range, method and limitations.
8. Keep core help free
The core Reply Decoder, guides and tools are free.
Last updated 1 September 2026.