Airline Ignored My Claim: How to Follow Up Without Starting Over

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Quick answer: Do not submit disconnected duplicate claims. Build one traceable case with the original claim date, reference number, follow-up dates and a clear request for a final written response.

Create one claim record

Keep every reference number and attachment in one folder. Use the same subject line where possible.

A focused follow-up

State when the claim was filed, what remedy you requested, what evidence was supplied and what response deadline you are asking for.

Before escalating

Check the applicable regulator, ADR scheme, complaint body or card-dispute route for your jurisdiction and booking method.

A reply you can adapt

Please identify the specific reason for your decision, explain how it affected my flight, and provide the dates, amount, calculation or transaction reference you relied on. I would also appreciate confirmation of any separate refund, reimbursement or assistance rights that remain available.

Official sources

Build the record before you escalate. Use the free Evidence Packet Builder to organize documents, dates and references for this issue.

Frequently asked questions

Should I send a generic complaint letter?

A fact-specific request is usually clearer. Ask for the exact missing explanation, calculation or transaction reference.

Can this site guarantee payment?

No. Eligibility depends on route, facts, governing rules and evidence.

What should I save?

Save booking records, boarding passes, notices, receipts, bank evidence and every written response.

Need a clearer next step?

Use the free next-step wizard to match your airline reply to the right guide and evidence checklist.

Find my next step